Yellow.ai
AI Agents That Think, Act, and Resolve Autonomously
8.3
⭐ Editor: 8.3
Last updated: June 2026Freemium
What is Yellow.ai?
Yellow.ai is redefining what's possible in enterprise customer service. Rather than simple chatbots that route queries to humans, this Agentic AI platform deploys AI agents capable of thinking, acting, and resolving issues autonomously—delivering human-like conversations at scale. Founded in 2016, Yellow.ai has evolved into a mature platform that combines 15+...
How to Use Yellow.ai
Getting started with Yellow.ai is straightforward thanks to its no-code agent builder and extensive integration library. Follow these steps to deploy your first AI agent in minutes.
1
Sign Up and Set Up Your Workspace
Create your Yellow.ai account and configure your workspace settings, including team member roles and permissions. Choose your plan—Free, Basic, or Custom—based on your expected resolution volume and feature needs.
2
Build Your AI Agent with Natural Language
Use the no-code agent builder to define your agent's behavior, knowledge base, and conversation flows using simple natural language prompts. Upload support documents, set up FAQs, and configure escalation rules for when the AI needs human backup.
3
Integrate and Deploy Across Channels
Connect your AI agent to your preferred channels using pre-built integrations for platforms like Salesforce, Zendesk, WhatsApp, or your website. Test the agent thoroughly using the AI Copilot debugging tools, then go live and monitor performance through the analytics dashboard.
Yellow.ai Core Features
Multi-LLM architecture supports 15+ language models for maximum flexibility and accuracy
Omnichannel orchestration delivers consistent conversations across voice, chat, and email
150+ pre-built plug-and-play integrations with Salesforce, Zendesk, and more
No-code agent builder lets you create AI agents using natural language prompts
Advanced analytics suite with sentiment analysis, topic tracking, and custom dashboards
Enterprise-grade security with role-based access controls and compliance features
AI Copilot for testing, debugging, and continuous optimization of AI agents
Pro-code access and custom API integrations for advanced customization
Automated testing and optimization ensures AI agents continuously improve over time
Campaign management with proactive outreach and personalized messaging capabilities
Yellow.ai Use Cases
- 1Automate responses to common customer queries across voice, chat, and email. Yellow.ai's AI agents can handle everything from password resets to order tracking autonomously, with seamless escalation to human agents when needed.
- 2Deploy internal AI agents to handle HR queries, IT support requests, and policy questions. Employees get instant answers 24/7, reducing the burden on internal support teams and improving satisfaction.
- 3Use AI agents to qualify leads, schedule demos, and send personalized campaign messages. The platform's proactive campaign management helps nurture prospects automatically through the sales funnel.
- 4Automate IT ticketing, incident response, and knowledge base queries. Yellow.ai integrates with existing ITSM tools to streamline resolution workflows and reduce mean time to resolution.
- 5Handle patient appointment scheduling, claims inquiries, and policy management with compliant AI agents. Enterprise security features help meet regulatory requirements like HIPAA and GDPR.
Pros and Cons of Yellow.ai
Pros
- Scalable and flexible platform that grows seamlessly with your enterprise needs and customer base
- Human-like AI conversations across voice, chat, and email channels with context retention
- Fast deployment with 150+ pre-built enterprise integrations straight out of the box
- Advanced analytics and optimization loop that continuously improves AI agent performance over time
✕ Cons
- Steep learning curve for advanced customization and pro-code development work
- Free tier's 500 resolutions per month cap can feel restrictive for thorough testing and demos
- Custom enterprise pricing may be prohibitively expensive for small and mid-sized businesses
Yellow.ai vs Top Alternatives
| Feature | Intercom | Zendesk AI | Ada |
|---|---|---|---|
| AI Agent Autonomy | Fin AI with moderate autonomy | AI agents with moderate autonomy | Agentic AI with high autonomy |
| Omnichannel Coverage | Chat, Email, In-app messaging | Voice, Chat, Email, Social | Chat, Email only |
| Pre-Built Integrations | 100+ integrations | 1000+ marketplace apps | 50+ integrations |
| Starting Price | Starts at $39/mo | Starts at $55/mo | Custom pricing only |
Yellow.ai Pricing
Free tier available — no credit card required
Free
$0/month
- 500 free resolutions per month
- Basic AI agents
- Standard analytics
- Website chat integration
Basic
$0.99/resolution/month
- Pay-per-resolution after free tier
- 15+ LLMs
- 150+ integrations
- Omnichannel support
- Advanced analytics
- No-code agent builder
Custom
Contact Sales/month
- Custom pricing
- Enterprise-grade security
- Dedicated support
- Pro-code access
- Role-based access controls
- Custom dashboards
Yellow.ai FAQ
What is Yellow.ai and how does it work?+
Yellow.ai is an enterprise Agentic AI platform that uses AI agents to automate customer service. The platform combines multiple language models to power autonomous agents that can understand, reason, and resolve customer issues across voice, chat, and email channels without human intervention.
How does Yellow.ai's pricing work?+
Yellow.ai offers a free tier with 500 resolutions per month. Beyond that, the Basic plan charges $0.99 per resolution on a usage basis. For larger enterprises, Custom plans with dedicated support and advanced features are available—contact sales for pricing.
What makes Yellow.ai different from traditional chatbot platforms?+
Unlike rule-based chatbots, Yellow.ai uses Agentic AI with multi-LLM architecture, allowing AI agents to think autonomously and handle complex conversations. It also offers true omnichannel orchestration, 150+ pre-built integrations, and continuous learning through advanced analytics.
Does Yellow.ai offer a free plan?+
Yes, Yellow.ai offers a free plan that includes 500 resolutions per month. This gives you access to basic AI agents and standard analytics, making it suitable for testing and small-scale deployment.
What integrations does Yellow.ai support?+
Yellow.ai offers 150+ pre-built integrations with major platforms including Salesforce, Zendesk, Genesys, Shopify, and more. It also supports custom API integrations and webhooks for connecting with your existing tech stack.
Is Yellow.ai suitable for small businesses?+
Yellow.ai is primarily designed for mid-to-large enterprises. While the free tier and usage-based Basic plan are accessible, the platform's complexity and custom pricing may be overkill for small businesses with simpler customer support needs.
What industries does Yellow.ai serve?+
Yellow.ai serves a wide range of industries including healthcare, insurance, retail, e-commerce, financial services, and technology. Its enterprise security features and compliance capabilities make it suitable for regulated sectors like healthcare and finance.
Yellow.ai Review — Editor's Score
Who Should Use Yellow.ai?
Mid-to-large enterprises looking to automate customer service across multiple channels, especially those already using Salesforce, Zendesk, or similar platforms. Also suitable for IT service management and employee experience teams.
8.3
Overall Score
Functionality
8.5
Ease of Use
7.5
Value for Money
8
Support
7.5
Yellow.ai is a powerful Agentic AI platform that brings genuine autonomy to enterprise customer service. While the learning curve and pricing may not suit every business, its multi-LLM architecture, omnichannel orchestration, and deep integration ecosystem make it a compelling choice for organizations serious about scaling support operations.
- Multi-LLM architecture prevents vendor lock-in
- 150+ pre-built enterprise integrations
- No-code agent builder with natural language prompts
- Omnichannel support across voice, chat, and email
Review by BuzzWithAI Editorial Team • 2026-06-06T13:54:24.057Z
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Keywords:
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