Moveworks
Unified enterprise AI assistant for every department
8.5
⭐ Editor: 8.5
Last updated: June 2026Paid
What is Moveworks?
Moveworks is redefining how large enterprises handle internal operations by putting an AI assistant at the front door of every employee request. Instead of navigating a maze of IT ticketing systems, HR portals, and finance tools, workers simply ask a question in natural language—and Moveworks does the rest. The platform's...
How to Use Moveworks
Getting started with Moveworks requires engaging with their sales team and planning your deployment architecture. Here is a step-by-step guide to implementing Moveworks across your enterprise, from initial assessment to full rollout.
1
Request a Demo and Needs Assessment
Contact Moveworks sales to schedule a demo and comprehensive needs assessment. Their team will evaluate your existing tool stack, analyze support ticket volume, and identify high-impact use cases for your initial deployment phase.
2
Plan Your Integration Architecture
Work with Moveworks professional services to map out integrations with your key enterprise systems including ServiceNow, Slack, Teams, HRIS platforms, and ERP tools. This phase establishes the connectivity backbone for the AI assistant.
3
Configure Pre-Built Agents and Workflows
Activate relevant AI agents from the 1,000+ marketplace options for your priority use cases like IT support, HR self-service, or finance automation. Customize workflows further through the low-code Agent Studio as needed.
4
Train the AI on Your Company Data
Moveworks ingests your company's knowledge bases, policy documents, and internal wikis to understand your specific organizational context. The platform continuously learns from user interactions to improve accuracy and relevance over time.
5
Launch Across Channels and Optimize
Roll out the AI assistant to your workforce across Slack, Teams, web portal, and mobile channels. Use the analytics dashboard to monitor usage patterns, success rates, and ROI, then iterate by adding new agents and refining existing workflows.
Moveworks Core Features
Unified AI front-door that searches across 50+ enterprise apps and content repositories.
Autonomous Reasoning Engine for planning, executing, and adapting complex multi-step workflows.
Marketplace of 1,000+ pre-built AI agents covering IT, HR, Finance, and more.
Low-code Agent Studio for building custom AI agents without developer assistance.
Native ServiceNow integration and 100+ connectors for SaaS and on-premise systems.
Omnichannel support across Slack, Teams, web, mobile, and ticketing portals.
Multilingual capabilities supporting over 100 languages for global workforces.
FedRAMP-authorized security with role-based governance and policy controls.
Real-time analytics dashboard for monitoring usage, success rates, and ROI.
AI-driven ticket deflection and automated resolution for IT and HR support desks.
Moveworks Use Cases
- 1IT Support Automation: Moveworks handles Tier 1 IT requests like password resets, software access, and device provisioning instantly through conversational AI. This reduces ticket volume by 20-30%, freeing IT teams to focus on complex issues while employees get 24/7 self-service resolution.
- 2HR Self-Service: Employees can ask natural language questions about benefits enrollment, payroll, leave policies, and onboarding procedures. The AI agent retrieves information from HR systems and completes actions like updating personal details or submitting time-off requests without human intervention.
- 3Finance and Procurement Automation: Finance teams automate expense report approvals, purchase order creation, and invoice processing through conversational commands. Moveworks connects to ERP systems to validate budgets, enforce policy compliance, and route approvals to the right stakeholders.
- 4Cross-Departmental Workflow Orchestration: Complex processes like new employee onboarding that span IT, HR, security, and facilities are automated end-to-end. The Reasoning Engine coordinates tasks across multiple systems, triggering actions in the right sequence and notifying relevant teams.
- 5Multilingual Employee Assistance: Global organizations provide consistent AI-powered support across 100+ languages to their distributed workforce. Employees in any region can interact in their preferred language while the platform maintains accurate responses and policy enforcement.
Pros and Cons of Moveworks
Pros
- Enterprise-Grade Security and Governance: Moveworks is FedRAMP-authorized with role-based access controls, data encryption, and audit logging, making it suitable for regulated industries and government agencies.
- Rapid Time-to-Value with Pre-Built Agents: The 1,000+ pre-built AI agents and out-of-the-box integrations mean most use cases work immediately without custom model training or prompt engineering.
- Exceptional Scalability and Proven Adoption: The platform supports over 5 million users across 350+ enterprises including 10% of the Fortune 500, demonstrating reliable enterprise performance.
- True Omnichannel and Multilingual Support: Employees can access Moveworks from any channel in 100+ languages, providing consistent assistance for global workforces.
✕ Cons
- Opaque Pricing and Enterprise Focus: Moveworks does not publish pricing and requires a sales demo for a quote, making it cost-prohibitive and impractical for small to mid-sized businesses to evaluate.
- Complex Environments May Need Extra Configuration: While the integration catalog is extensive, highly customized enterprise environments with legacy systems may require additional setup and professional services engagement.
- No Self-Service Trial or Public Documentation: There is no free trial or sandbox environment to test the platform independently, lengthening the evaluation and procurement cycle for potential customers.
Moveworks vs Top Alternatives
| Feature | Glean | ServiceNow | Intercom | IBM watsonx Assistant |
|---|---|---|---|---|
| Pre-built AI Agents | Limited pre-built agents; focuses on enterprise search | AI-powered virtual agent for ITSM workflows | Fin AI agent focused on customer support | Customizable AI assistant with limited pre-built agents |
| App Integrations | 100+ connectors for SaaS and cloud applications | Native ITSM ecosystem with IntegrationHub | 300+ integrations via APIs and Zapier | Broad enterprise integration via IBM ecosystem |
| Security Compliance | SOC 2, HIPAA, GDPR compliant | SOC 2, HIPAA, FedRAMP, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001, FedRAMP |
| Language Support | 15+ languages supported | 10+ languages supported | 40+ languages supported | 30+ languages supported |
Moveworks Pricing
Enterprise
Custom/month
- Unified AI assistant across all departments
- 1,000+ pre-built AI agents
- Custom Agent Studio for building workflows
- ServiceNow and 100+ enterprise integrations
- Omnichannel support (Slack, Teams, web, mobile)
- Multilingual support for 100+ languages
- FedRAMP-authorized security and governance
- Real-time analytics and ROI monitoring
- Dedicated support and professional services
Moveworks FAQ
What is Moveworks and how does it work?+
Moveworks is an enterprise AI assistant platform that unifies search and task automation across 100+ business applications. Employees ask natural language questions in Slack, Teams, or web, and the platform's Reasoning Engine autonomously plans and executes actions across IT, HR, finance, and other enterprise systems.
Which applications does Moveworks integrate with?+
Moveworks integrates with over 100 enterprise applications including Slack, Microsoft Teams, ServiceNow, Salesforce, Workday, SAP, Oracle, Confluence, SharePoint, OneDrive, Google Drive, and Outlook. It also provides a connector catalog for additional SaaS and on-premise systems.
Is Moveworks secure for enterprise use?+
Yes, Moveworks is FedRAMP-authorized and provides enterprise-grade security with role-based access controls, data encryption, audit logging, and governed data handling. It meets compliance requirements for regulated industries and government agencies.
How much does Moveworks cost?+
Moveworks does not publish public pricing. Costs are customized based on organization size, number of users, deployment complexity, and required modules. Interested organizations must contact sales for a personalized quote.
How long does it take to deploy Moveworks?+
Typical deployment takes under 8 weeks with no model tuning or prompt engineering required. The platform is designed for rapid time-to-value with pre-built agents and out-of-the-box integrations that work immediately.
Does Moveworks support multiple languages?+
Yes, Moveworks supports over 100 languages, allowing global organizations to provide consistent AI-powered assistance to employees worldwide in their preferred language with accurate responses.
Can I build custom AI agents with Moveworks?+
Yes, Moveworks includes Agent Studio, a low-code platform that lets business users create custom AI agents without developer assistance. You can build agents for organization-specific workflows and processes using drag-and-drop tools.
Moveworks Review — Editor's Score
Who Should Use Moveworks?
Large enterprises with 1,000+ employees seeking to automate IT, HR, finance, and cross-departmental workflows across a fragmented tool ecosystem. Ideal for organizations with multilingual workforces and strict security compliance requirements like FedRAMP.
8.5
Overall Score
Functionality
9
Ease of Use
8
Value for Money
7
Support
8
Moveworks delivers a powerful, unified AI assistant platform that solves real enterprise fragmentation problems. Its 1,000+ pre-built agents, FedRAMP security, and multilingual support make it a compelling choice for large global organizations. However, opaque pricing and the enterprise-only focus limit accessibility for smaller teams and slow down procurement cycles.
- 1,000+ pre-built AI agents across IT, HR, Finance, and more
- FedRAMP-authorized security for regulated industries
- Supports 100+ languages for global workforces
- Low-code Agent Studio for custom workflow automation
- Deploys in under 8 weeks with no model training required
Review by BuzzWithAI Editorial Team • 2026-06-06T17:29:54.865Z
📺 Moveworks Tutorials & Introduction
Moveworks Platform Introduction - YouTube
Moveworks in Employee Center - ServiceNow Exchange - YouTube
Moveworks AI Agent Marketplace Overview And Agent Installation ...
Keywords:
#enterprise AI assistant#AI chatbot#IT automation#HR self-service#AI agents#workflow automation#employee experience#ServiceNow integration#multilingual AI#FedRAMP#enterprise search#low-code agent builder