Livongo
Free, coach-led chronic condition management program
What is Livongo?
How to Use Livongo
Getting started with Livongo is straightforward once you confirm your eligibility. Follow these steps to enroll, receive your connected devices, and begin your personalized chronic condition management journey with a dedicated health coach.
Check Your Eligibility
Visit the Livongo website and use the online 'Check my eligibility' tool. Enter your personal details and insurance information to verify whether your employer or health plan offers Livongo as a covered benefit at no cost to you.
Enroll and Set Up Your Profile
Complete the enrollment process by providing your health information, including your chronic conditions, personal goals, and communication preferences. You can choose to receive support in English or Spanish.
Receive Your Connected Devices
Livongo ships your monitoring devices directly to your door at no charge. Depending on your program, you'll receive a blood glucose meter with unlimited test strips, a Bluetooth-enabled blood pressure cuff, and/or a smart scale.
Download the App and Pair Devices
Download the Livongo mobile app on your iOS or Android device and pair your connected devices via Bluetooth. Once paired, your readings will sync automatically to the app for continuous tracking and real-time feedback.
Connect with Your Health Coach
You'll be assigned a dedicated certified health coach who will guide you through the program. Work with your coach to set personalized goals, create your health plan, and start unlimited coaching sessions covering nutrition, exercise, medication, and more.
Livongo Core Features
Livongo Use Cases
- 1Diabetes Management - Members with type 1 or type 2 diabetes receive a connected blood glucose meter with unlimited test strips, personalized coaching on carbohydrate counting and medication adherence, and real-time feedback to maintain healthy blood sugar levels and reduce A1c.
- 2Hypertension Management - Individuals with high blood pressure get a Bluetooth-enabled cuff, low-sodium nutrition guidance, stress reduction coaching, and 24/7 monitoring that flags dangerous systolic readings for immediate clinical outreach.
- 3Weight Management - Users receive a smart scale, personalized nutrition planning, activity coaching with step tracking, and evidence-based weight loss strategies with progress dashboards to achieve sustainable results.
- 4Diabetes Prevention - At-risk individuals access CDC-aligned risk-reduction education, lifestyle coaching, activity tracking, and step monitoring to prevent the onset of type 2 diabetes through sustainable lifestyle changes.
- 5Chronic Condition Comorbidity Support - Members managing multiple conditions like diabetes, hypertension, and weight issues benefit from an integrated program that addresses all conditions simultaneously with coordinated coaching and monitoring.
Pros and Cons of Livongo
Pros
- Complete device kit included at no cost - Members receive all necessary monitoring devices (glucose meter with unlimited strips, blood pressure cuff, Bluetooth scale) shipped to their door, eliminating upfront hardware expenses.
- Dedicated human coach with unlimited access - Unlike automated chatbots or rotating support teams, Livongo assigns a real certified health coach who stays with you throughout your journey with no caps on sessions.
- Proven clinical outcomes - The program demonstrates measurable health improvements including reduced A1c levels, lower systolic blood pressure, and significant weight loss across its member population.
- Seamless integration with Teladoc Health ecosystem - Members can easily transition to physician consultations and mental health support within the broader Teladoc platform when medical intervention is needed.
✕ Cons
- Eligibility restrictions limit access - The program is only available to individuals covered by participating employers or health plans, excluding self-paying users or those without qualifying insurance coverage.
- No transparent pricing for non-eligible users - The website lacks a clear pricing page or paid plan options, creating confusion for prospective users who don't have employer sponsorship.
- Requires smartphone and internet connectivity - Full functionality depends on owning a compatible smartphone or tablet with internet access, potentially excluding digitally underserved populations.
Livongo vs Top Alternatives
| Feature | Omada Health | Virta Health | Noom |
|---|---|---|---|
| Cost to User | Free via employer/health plan | Insurance-dependent with possible copays | Paid subscription ($16-$59/mo) |
| Connected Devices | No devices provided | No devices provided | No devices, app-based only |
| Coaching Model | Curriculum-based with health coach | Physician-led medical team | AI-guided with human coaches |
| Conditions Covered | Diabetes prevention, hypertension, weight | Type 2 diabetes reversal | Weight management, mental health |
Livongo Pricing
Eligible Member Plan
- Connected blood glucose meter with unlimited test strips
- Bluetooth-enabled blood pressure cuff
- Smart scale for weight tracking
- Unlimited access to certified health coach
- 24/7 clinical monitoring and proactive alerts
- Personalized health plans and nutrition guidance
- Medication management support
- Data sharing with physicians
Livongo FAQ
Is Livongo really free?+
What conditions does Livongo help manage?+
What devices do I receive with Livongo?+
How do I check if I'm eligible for Livongo?+
What kind of coaching support does Livongo provide?+
Can my doctor see my Livongo health data?+
Is Livongo part of Teladoc Health?+
Livongo Review — Editor's Score
Who Should Use Livongo?
Livongo is ideal for individuals with diabetes, hypertension, or weight concerns who are covered by a participating employer or health plan. It's particularly suited for people who want hands-on, human-led support rather than purely automated digital health tools, and who value having a consistent coach throughout their health journey.
Livongo delivers an exceptional chronic condition management experience by removing financial barriers and providing comprehensive connected devices, dedicated human coaching, and 24/7 clinical monitoring. Its evidence-based approach, alignment with clinical standards, and proven health outcomes make it a standout choice for eligible members.
- Completely free for eligible members with no out-of-pocket costs
- Full suite of connected monitoring devices shipped at no charge
- Dedicated human coach available with unlimited sessions
- Proven clinical outcomes including reduced A1c and blood pressure
📺 Livongo Tutorials & Introduction
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